Privacy Policy
Last update: August 1, 2021

VinFast Dealer San Francisco #1, LLC and its affiliates (including any company controlled by, controlling or under common control with VinFast Dealer San Francisco #1, LLC) (together, “Vinfast”) collect and use your personal information in relation to Vinfast’s websites, applications, products and services (together, “Vinfast Products”) in the manner specified in this Privacy Policy.

Any products, services, websites, or contents that are offered by third parties or have their own Privacy Policy are not covered by this Privacy Policy.

This Privacy Policy includes the following contents:

1. What We Collect

We may collect your personal information in the course of providing Vinfast Products to you. The collection of your personal information shall be made in accordance with this Privacy Policy where posted in connection with Vinfast Products and as permitted by applicable data protection laws of relevant jurisdictions.

Here are the sources from which we gather your information:

• Information Given to Us: You may provide us with information about you in relation to Vinfast Products.

• Automatic Information: Certain types of information are automatically obtained by us when you interact with Vinfast Products.

• Other Sources of Information: We might receive information about you from other sources such as service suppliers, motor vehicle agencies, financial institutions, social media platforms, and public sources.

For more examples about the information collected, please refer to Section 13 of this Privacy Policy. We may combine this information with other information we have about you.

2. How We Use

Your personal information may be used to administer, deliver, and improve Vinfast Products. We may use personal information for the following purposes, amongst others:

• Operate, Provide Vinfast Products: To administer, process and deliver Vinfast Products and handle contracts related to Vinfast Products, including without limitation registrations, subscriptions, loyalty programs, surveys, purchases, incentive programs and payments.

• Assess, Evaluate, and Improve Vinfast Products: To assess the use, evaluate performance, fix errors, support and develop Vinfast Products.

• Recommendations and Personalization: To recommend Vinfast Products that you may like, recognize your preferences, and personalize your experience with Vinfast Products.

• Comply with Law: In certain cases, we have a legal obligation to collect, use, or retain your personal information.

• Contact You: To communicate with you in relation to Vinfast Products through relevant channels such as email and chat and to answer your requests. This includes contacting you (or other necessary parties) to advise you of important safety-related information, or to notify first responders in the event of an accident involving Vinfast Products.

• Marketing: To promote Vinfast Products in accordance with local laws. We may display interest-based ads for Vinfast Products.

• Prevention of Fraud and Abuse and Credit Risks: To locate and handle fraud to protect our customers, ourselves, and others. We may also use scoring methods to assess and manage credit risks. Other Purposes Where Consent is Required: We may ask for your consent when we use your personal information for certain relevant purposes that we communicate to you.

3. Collection and Use of Cookies

We may use cookies and other similar technologies (collectively, “cookies”) for a variety of purposes. We may use Flash Local Storage Objects (“Flash LSOs”) to store your site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, please go to the Adobe Flash Player Help Page. We may use pixel tags, which are tiny graphics with a unique identifier, which are embedded invisibly on web pages. We may use cookies to recognize your browser or device, understand more about your preferences, deliver to you certain basic features and services, and for other purposes, such as:

• Identifying you when you sign in to use Vinfast Products. This allows us to provide you with suggestions, display content personalized to you, and provide other customized features and services.

• Paying attention to your preferences so we can know what you like and do not like, such as the language and configuration that you chose.

• Researching and analyzing information to improve Vinfast Products.

• Complying with legal obligations as part of our general business operations.

• Preventing fraud and situations that cause a potential threat to the safety or property of any person.

• Securing your information and our services from unauthorized access, loss, and misuse. Improving safety.

• Delivering content, including ads, relevant to your interests on our sites and third-party sites. Evaluating the performance of Vinfast Products.

Cookies allow you to utilize certain essential features of ours. For example, if you reject our cookies, you may be unable to use certain products that require your sign-in information, or you may have to adjust some preferences or language settings manually every time you visit our sites or applications.

Third parties may also collect information via cookies when you interact with Vinfast Products. Third parties usually include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies and other technologies such as web beacons or clear graphics interchange formats (“GIFs”) while delivering content, such as interest-based ads, to assess the effectiveness of their ads, and to perform services on our behalf. The use of these technologies, and any information about you we may provide to third parties, is governed by each third party’s specific privacy policy and not this one.

You can manage browser cookies through your browser settings. Through the 'Help' feature on most browsers, you will know how to prevent your browser from accepting new cookies, how to receive notification from the browser when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may need to manually adjust some preferences every time you visit a site or application, and some features and services may not work.

4. How We Share

Information about our customers is important to us and our business does not sell our customers’ personal information to others for monetary consideration. We share personal information only as described in this Privacy Policy. We may also share personal information with our affiliates, all of which are subject to this Privacy Policy or similar policies.

• Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Vinfast Products. You will know when a third party participates in a transaction with you and we may share information relevant to that transaction with that third party.

• Third-Party Service Providers: We employ and/or cooperate with other companies and individuals to perform certain functions and carry out certain incentive programs, cross-sale programs, etc. Other examples may include sending communications, processing payments, evaluating credit and compliance risks, reviewing interest-supporting programs, analyzing data, providing marketing and sales support (including advertising and event management), managing customer relationships, and training. These third party providers have access to personal information needed to perform their roles, but we do not permit them to use it for any other purposes. Further, we require them to adhere to applicable data protection laws.

• Restructuring, Business Transfers: As we continue to develop our business, we might restructure, sell or buy businesses or services in accordance with applicable laws. In such transactions, personal information, databases and right to use information may be transferred as business assets but the transferee remains subject to this Privacy Policy (or individual consents). Also, in the event that Vinfast or substantially all of its assets are acquired, your information will be one of the transferred assets. We may share personal information with third parties as reasonably necessary to negotiate or complete a merger, acquisition, or sale of all or part of our assets.

• Protection of Us and Others: We may disclose account and other personal information when we believe such disclosure is required by law, to enforce or apply our terms and other agreements, or to protect the rights, assets, or the safety of ourselves, our customers, or others. This may include releasing or exchanging information to other organizations for fraud prevention and detection and credit and property risk reduction.

• Your Choice: Other than as set out above, you will be notified when your personal information is shared with third parties, and you may be able to elect not to share the information.

5. Where We Store

Vinfast has offices in Vietnam, in California (USA), and in some other countries and regions in the world. Depending on your use of Vinfast Products, your personal information may be stored in or accessed from multiple countries, including but not limited to Vietnam, USA and Singapore. Whenever we transfer personal information to other countries, we make sure that the information is done so in accordance with this Privacy Policy and as authorized by applicable data protection laws.

6. How We Secure

At Vinfast, security is a priority. We design our systems with your security and privacy in mind.

• We employ technical and security measures designed to prevent unauthorized access and use of your personal information. Despite our efforts, no data security measures can guarantee security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

• Your payment card information, which is issued by the relevant financial institution, is protected by us in accordance with international standards on the principle that no important data of the card (card numbers, full names, CVV numbers) is recorded in our system. Your payment transaction is conducted via third-party systems.

7. Internet Advertising and Third Parties

Vinfast Products may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services. Any access to and use of third party links or websites is not governed by this Privacy Policy, but instead is governed by the privacy policies of those third party operators. We are not responsible for the information practices of third parties. To opt out of interest based advertising, please see Collection and Use of Cookies above.

Third-Party Analytics. Vinfast Products may use services operated by third parties, such as Google Analytics, which uses cookies and similar technologies to understand use of Vinfast Products and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources over time.

Social Plugins. We may use social plugins on our site, such as: Facebook, YouTube, Instagram and LinkedIn. When you view a site that contains a plugin, your browser will create a direct link to the third parties’ servers. If you are logged into your social media account, the social media platform will record the visit to your social media account. Please visit the social media platform’s privacy policy for more information.

8. Access and Option

You can see, update, and remove certain personal information about your account and your interactions with Vinfast Products. Do let us know if you cannot access or update your personal information yourself.

You have many options in relation to the collection and use of your personal information. Many of Vinfast Products include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to utilize certain Vinfast Products.

• Account Information: If you want to add, update, or delete information related to your account, please go to your account in the Vinfast official website or app. When you update or delete any information, we usually keep a copy of the prior version for our records for technical purposes.

• Communications: If you do not want to receive promotional communications from us, please kindly send the opt-out message following the protocol as instructed (or use other methods specified in the relevant contracts with you). If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.

• Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

9. Minor’s Personal Information

If you’re under 18, you may enter into contracts and accept this Privacy Policy only with the approval of your parent or guardian.

10. How Long We Store Personal Information

We retain your personal information to provide you with Vinfast Products, for as long as it is needed to meet the relevant purposes described herein, as may be required by law (including for tax and accounting purposes), or as otherwise informed to you. How long we keep certain personal information will be different based on the purpose for its use, and we will adhere to the law when deleting your personal information.

11. Additional Information for the EU

The following additional information about the privacy, collection, and use of personal information is provided for prospective and current customers of Vinfast Products in the European Economic Area.

• Controller of Personal Information. VinFast Dealer San Francisco #1, LLC (USA) is the controller of the personal information collected or processed under this Privacy Policy.

• Processing. We process your personal information on one or more of the following legal bases:

• As necessary to enter into a contract with you or a legal entity you represent, to perform our contractual obligations, to provide Vinfast Products, to respond to requests from you, or to provide customer support;

• Where we have a legitimate interest as described in Section 2 of this Privacy Policy;

• As necessary to comply with relevant law and legal obligations;

• As necessary to respond to lawful requests and orders; or

• With your consent.

• Your Rights. Subject to applicable law, you have the right to:

• Ask whether we hold personal information about you and request copies of such personal information and information about how it is processed;

• Request that inaccurate personal information be corrected;

• Request deletion of personal information that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements;

• Request us to restrict the processing of personal information where the processing is inappropriate; Object to the processing of personal data;

• Request portability of personal information that you have provided to us (which does not include information derived from the collected information), where the processing of such personal information is based on consent or a contract with you and is carried out by automated means; and

• Lodge a complaint with the supervisory authority if you believe that we violate your privacy rights. You can exercise your rights of access, rectification, erasure, restriction, objection, and data portability by contacting us. If you wish to do any of these things and you are our customer, please contact us. If you are not our customer, please contact us at the address under Section 11 above. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.

• Transfers outside of the European Union (“EU”). When we transfer your personal information collected and stored within the EU to outside the EU we do so in accordance with the terms of this Privacy Policy and applicable data protection laws. This may include the transfer of data pursuant to data transfer agreements that incorporate the Standard Contractual Clauses approved by the EU Commission or other transfer mechanism.

12. California Consumer Privacy Act Notice

In accordance with the California Consumer Privacy Act (“CCPA”), we provide the information below to inform California residents about our collection, use, and sharing of personal information and explain how California residents may exercise their CCPA rights.

Personal Information We Collect

We may collect the following categories of personal information about California residents:

• Identifiers (e.g., name, username, email address, physical address, phone number, government-issued identifiers, IP address, and cookie numbers)

• Characteristics of protected classifications under California or federal law (e.g., marital status, military or veteran status, or age)

• Commercial information (e.g., products or services purchased, payment information)

• Biometric information (e.g., voice information and facial images)

• Internet or other electronic network activity (e.g., interactions with our websites, apps, emails, or online advertisements)

• Geolocation data (e.g., your location as inferred by your IP address)

• Audio, electronic, visual, thermal, or similar information (e.g., images or videos that you provide to us, and call recordings)

• Professional or employment-related information (e.g., information about your organization)

• Inferences drawn from other personal information (e.g., your interests or characteristics)

Sources of Personal Information

Please see Section 1 of this Privacy Policy for a list of the sources from which we collect personal information.

Purposes for Which We Use Personal Information

Please see Sections 2 and 3 of this Privacy Policy for a list of the purposes for which we use personal information.

Disclosures and Sales of Personal Information

Below are the categories of personal information that we may disclose for business purposes or sell, and the categories of third parties to whom each category of personal information may be disclosed for business purposes or sold. Vinfast does not sell consumers’ personal information in exchange for money. However, under the CCPA’s broad definition of the term “sale,” some of our disclosures of personal information to third parties (e.g., advertising vendors that are allowed to use personal information for their own purposes) may qualify as “sales” under the CCPA.

• Representatives of California residents

• Government agencies

• Our affiliates and third party companies and organizations in relation to human resource activities and workforce management

• Our affiliates and third party companies and organizations in relation to providing Vinfast Products, completing transactions, supporting our everyday operations, or business management and development

• Our affiliates and third parties companies and organizations in connection with routine or required reporting

N/A – We do not sell this category of personal information to third parties.

Characteristics of protected classifications under California or federal law

• Commercial information

• Biometric information

• Internet or other electronic network activity information

• Geolocation data

• Audio, electronic, visual, or similar information

• Professional or employment-related information

• Inferences drawn from other personal information

We do not knowingly sell the personal information of minors under the age of 16.

Consumer Rights

• Under the CCPA, California residents have the following rights:

• Right to Know

• California residents have the right to request information about our collection, use, and sharing of their personal information, as well as the specific pieces of personal information that we have collected about them.

• Right to Delete

• California residents have the right to request that we delete personal information that we have collected from them.

• Right to Opt Out of Sales

• California residents have the right to opt out of the sale of their personal information.

• Right to Non-Discrimination for Exercise of CCPA Rights

• We will not discriminate against California residents as a result of their exercise of any of their rights under the CCPA.

California Do Not Track Disclosure: Do Not Track (“DNT”) is a privacy preference that you may set in your web browser allowing for opt out of tracking by websites and online services. While we do not recognize or respond to DNT signals, for further information regarding DNT please visit www.eff.org/issues/do-not-track.

California residents may submit a request to exercise their CCPA rights by:

• Sending us an email to the email address: [email protected] If we receive a Right to Know or Right to Delete request from a California resident, we will attempt to verify the request based on information we have about the requestor. However, depending on the information provided by the requestor and the nature of the request, we may need to request additional information in order to verify the requestor’s identity. California residents have the right to have an authorized agent submit a CCPA request on their behalf. Authorized agents may submit a request to exercise CCPA rights on behalf of a California resident by contacting us at the contact information above.

13. Examples of Information
Information You Give Us

We mainly obtain information about you when you:

• Search for, subscribe to, use, or purchase Vinfast Products;

• Create and use your account;

• Interact with Vinfast Products;

• Register for or attend a VinFast event;

• Buy or use products or services from third-party providers through Vinfast’s websites or apps (or other similar platforms provided by us);

• Offer your products, or services on or through Vinfast Products or Vinfast’s websites or apps (or other similar platform provided by us);

• Contact us through official channels such as our customer support center, call center, or email;

• Complete a questionnaire or other information request form;

• Post on Vinfast’s websites or apps or similar.

Depending on your use of Vinfast Products, we may obtain from you such information as:

• Your name, email and physical address, phone number, and other contact information;

• Payment information, including credit card and bank account information;

• Information about your location, miles travelled, average speed, average charge frequency, etc..;

• Your organization and your contacts’ information, such as your organization’s colleagues or people;

• Usernames, aliases, roles, and other authentication and security credential information;

• Feedback, questions, correspondences with us;

• Your image, voice, and other identifiers that are personal to you when you attend a Vinfast event or use Vinfast Products;

• Information regarding identity, including government-issued identification information, nationality;

• Corporate and financial information; and Value Added Tax (“VAT”), Personal Income Tax (“PIT”) numbers and other tax identifiers.

Automatic Information

We mainly automatically receive information when you:

• Interact with or use Vinfast Products (including when you use your computer or other device to interact with Vinfast Products);

• Download content from us;

• Open emails or click on links in emails from us; and

• Interact with us.

Examples of the information automatically collected may include:

• Information about network and connection, such as the Internet Protocol (IP) address;

• Information in relation to computer and device information (e.g., device, application, browser, browser plug-in, or operating system);

• Your device or computer’s whereabouts;

• Authentication and security;

• Content interaction information (e.g., downloads, and playback details);

• Vinfast Products metrics (e.g., products usage, technical errors, reports, settings, backup information, application programming interface (“API”) calls, and other logs);

• The content viewed or searched by you, page response times, and page interaction (such as scrolling, clicks);

• Email and phone numbers to contact us; and

• Identifiers and information contained in cookies.

Information from Other Sources

Examples of information we receive from other sources include:

• Information on marketing, sales and recruitment (e.g., your name, email, physical address, phone number, and other similar information);

• Information about your interactions with Vinfast Products or third parties’ products in relation to Vinfast Products (e.g., subscription, purchase, support, or other);

• Search results and links, including paid listings (such as sponsored links); and

• Credit history information.

14. Contact Us and Updates

If you have any questions about privacy at Vinfast, this Privacy Policy or our data processing activities, please contact us at the addresses below:

Email: [email protected]

Address: VinFast Dealer San Francisco #1, LLC, 12777 W. Jefferson Boulevard, Suite A-101, Los Angeles, CA 90066

Our business changes constantly and our Privacy Policy may also change. You should check our website frequently to see recent updates. Unless stated otherwise, our current Privacy Policy applies to all personal information we have about you and your account. We will not update our Privacy Policy to make it less protective of personal information collected in the past without letting the relevant customers know and providing them a choice.

This Privacy Policy was last updated on the date first identified above and all updates will be posted on this page.