Press and hold the power button on the battery for about 3 seconds until the LED light blinks before removing or installing the battery on the bike.

Refer to the detailed information on the warning label attached to the battery.

Ensure the bike is securely parked, and the operator is standing on the right side of the bike facing the battery lock.

Rotate the key clockwise using your left hand while gently pushing the battery head out of the socket with your right hand.

Using both hands, support and remove the battery from the bike in the direction indicated by the arrow.

There are 4 pedal assisted modes: Eco, Tour, Sport and Boost. There is also Zero mode which providing no assistance.

Change the modes by pressing the buttons on the HMI or via the mobile app.

Yes, you can set a password for the bike.

Before operating your electric bike, please check the following:

Lithium-ion battery: Check the battery capacity to ensure there is enough energy for your upcoming journey.

Brakes: Squeeze the brake lever and test pushing the vehicle forward and backward to check the brake responsiveness. Ensure that the brakes are functioning properly.

Electric throttle: Turn off the HMI, try pushing down and releasing the electric throttle to check for smooth operation and its return to the original position.

Tires: Check the tire pressure and wear on both tires to ensure safety.

Electrical system: Check the functioning of the front lights, HMI display, and rear lights.

The chain must be regularly inspected and lubricated. Inspect the chain more frequently when driving on rough roads, driving at high speeds, or after continuous acceleration.

If the load chain does not move smoothly, makes noise, has damaged rollers, loose connecting links, or chain eyes, please bring it to the Distributors and Service workshops of VinFast for inspection.

Also, check the chainring and rear cog of the bike. If either is worn or has damaged teeth, bring it to VinFast’s Distributors and Service workshops for replacement.

Clean the chain and chainring simultaneously while turning the rear wheel.

Use a dry cloth with a high flash point solvent for cleaning. Use a soft-bristle brush to clean the chain if it's dirty. After cleaning, wipe it dry and lubricate it with chain lubricating oil. If chain lubricating oil is not available, use SAE 80 or SAE 90 oil.

Turn off and then turn on the battery switch, then try starting again. If unsuccessful, please contact technical support.

Turn off the battery before washing the bike.

Do not spray directly into areas with rubber gaskets, such as motor shaft seals and front wheel shafts.

Do not use high-pressure water hoses to wash the bike Dry the brakes after washing the bike.

Do not spray water directly under the saddle.

Do not spray water directly around the front lights, rear lights, HMI screen, throttle, and battery lock.

Do not apply rust-preventive oil or polishing oil to matte-painted surfaces.

Refer to the user manual for more information.