Find Answers to All Your FAQs

Charging times vary depending on the type of charger and the vehicle's battery capacity.

- A good general guideline is to expect 3-4 miles of range added to the battery per hour if using a level 1 charger connected to the standard household 120 VAC outlet.

- If using a level 2 charger connected to a 240 VAC outlet, expect to see about 24-25 miles of range added to the battery per hour.

Anything in the vehicle that requires electrical power will impact the range of the vehicle. HVAC, vehicle lighting, AV sound system and Smart Services activity will impact the range. Our target estimates include standard usage.

Yes, we have built in safeguards to maintain the health of the battery, you can use up all available range and fully re-charge it.

Yes, the battery can be swapped out by our qualified service technicians if the performance of the battery is compromised.

It's possible that your building could install a level two charger, however if this proves a challenge, many EV owners use public charging. Check with your building owner/manager or HOA or look at additional information provided by plugshare.com, Electrify America, EV Hub etc.

The cost of charging an electric vehicle depends on the electricity rates in your area and the type of charger you use. On average, it is cheaper to charge an EV than to fuel a traditional gasoline-powered vehicle.

Electric vehicles (EVs) can be charged using either a standard household outlet, portable charger, or a dedicated EV charging station. Simply plug your vehicle into the charging port, and it will begin to charge automatically.

There are three main types of EV charging stations: Level 1, Level 2, and DC Fast Charging. Level 1 chargers use a standard household outlet and provide the slowest charging speeds. Level 2 chargers require a dedicated charging station and offer faster charging than Level 1.

The VinFast Home charger will be available for purchase and offers the fastest charging speeds for your VinFast vehicle (up to 48A), as well as dynamic smart features that can be controlled right from your smartphone. The VinFast Home charger is hardwired directly to your electrical panel and can be mounted indoors or outdoors.

The VinFast app, our e-mobility service platform, delivers access to more than 100,000 chargers throughout North America.

Learn more about charging and the VinFast App.

Yes, you can use a standard household outlet (Level 1 charger) to charge your electric vehicle. For more information please look at additional information provided by plugshare.com, Electrify America, EV Hub etc.

VinFast offers a complimentary ADAS package that includes Highway, Traffic Jam Assist (level 2), cruise assist, lane assist, collision warning.

Most smart service features will be available upon delivery. Some features will be implemented remotely through FOTA (Firmware Over The Air) updates after.

In the future VinFast anticipates providing additional ADAS updates, such as Smart Parking Assist and Auto Lane Change Assist.

In addition to popular entertainment features such as listening to music via Bluetooth and using third-party applications, VinFast’s car models will be equipped with connectivity features such as Mobile Home, Alexa Virtual Assistance, Apple Carplay, Android Auto, and In-Car Entertainment.

VF Connect packages offer smart services for vehicles, with options ranging from VF Standard Connect to subscription-based VF Pro Connect and VF Prime Connect. These packages utilize a wireless modem installed in the vehicle, providing features like remote vehicle control, telemetry data, and premium features such as web browsing, Wi-Fi hotspot, streaming video, or voice recognition assistants. Customers can select the ideal plan from three available options tailored to their needs.

Yes, VinFast will offer autopilot features - advanced automatic emergency braking, automatic emergency steering, emergency lane keeping, highway pilot and traffic jam pilot (Level 2).

VinFast has established strategic partnerships with suppliers and partners to build a sustainable supply chain. VinFast and suppliers make long-term supply plans, share information, and collaborate to solve problems when they arise in the spirit of win-win relationships. VinFast will take care of customers outside the showroom and service network through their Mobile Service team. In providing the best convenient and satisfying services to customers, all ranges of VinFast electric vehicles will be equipped with the ability to provide Remote Diagnostics.

VinFast vehicles will include:

- Heads-up display

- Phone mirroring on the touchscreen

- Apple Car Play and Android Auto

- Power adjustable front seats

- Keyless entry

- Multi-function steering wheel controls

- Interior ambient light

We offer flexible leasing options with both 36 and 48 month terms for the VF 8

Please find a dealership near you by checking our store locator.

If you are not near a dealership please contact our team for more information.

Yes, we highly encourage all customers to come test-drive each model when buying or leasing with VinFast.

Please locate a dealership near you to schedule a test drive.

Currently, we have dealerships located in California, North Carolina, New York, Connecticut, Texas, Florida, and Kansas.

Please check back as VinFast will regularly be opening new dealerships around the US.

For the latest information on lease deals please visit our lease deals page.

Currently, VinFast has nine stores and service centers across Canada and plans to expand its sales and service network in 2024.

If you are a California resident, you can fully purchase your vehicle online with one of our Virtual Client Advisors. You can configure and purchase online, over the phone, via video chat or in person at a local VinFast Customer Store.

New VinFast VF 8 and VF 9 vehicles include a 10 year/125,000-mile bumper to bumper warranty and a 10 year/unlimited mile battery warranty under standard use, providing peace of mind for VinFast clients. 

Note : Warranties may vary by vehicle model, are subject to change, and shall be as specified by VinFast at the time of vehicle purchase.

Learn more about the VinFast vehicle warranty.

Transparency – Our trade offer is non-negotiable and your vehicle will be valued by the Kelly Blue Book Instant Cash Offer program, a popular and trusted source for vehicle valuation, to provide an accurate trade value

Convenient – VinFast will handle title re-assignment and payoff, leaving you  to enjoy your new VinFast vehicle

Timing – Never go a day without a car as you trade in your vehicle when you pick up your new VinFast vehicle*

Your trade-in vehicle's value is determined using the Kelly Blue Book Instant Cash Offer program, a trusted source for vehicle valuation. This ensures you receive the most accurate valuation possible.

- Yes, you can trade in your used vehicle at a VinFast dealership as part of a lease or purchase of a VinFast vehicle.

- We handle all title re-assignments and payoffs, making the process hassle-free. Plus, you can trade in your vehicle and drive off with your new VinFast vehicle on the same day.

You may be eligible to trade in your vehicle if you are still making finance payments. If you are actively financing your vehicle, please reach out to a VinFast representative to discuss prior to initiating the trade process.

You may be eligible to trade in your vehicle if you are still making lease payments, however some lessors impose restrictions on allowing active leases to be bought out by a third-party. If you are planning on trading in your leased vehicle, contact your lender to verify any third-party buyout restrictions and a VinFast representative to discuss prior to initiating the VinFast vehicle order and trade in process.

​​​​​Vehicles must be properly titled in the United States to be eligible for trade in.

If you are trading in a vehicle that is titled in another person’s name, you must transfer the vehicle title of ownership to your name before your delivery appointment. If not, the legal owner on the title will need to be physically present at delivery to sign over the vehicle.

To be eligible for trade-in, vehicles must be properly titled in the United States. Additionally, if you are trading in a vehicle titled in another person's name, the title must be transferred to your name before your delivery appointment, or the legal owner must be present at delivery to sign over the vehicle.

Vehicles ineligible for trade-in include the following:

- Vehicles not originally built for the United States market or that were imported illegally or outside of official manufacturer channels (i.e., Canadian vehicles, “gray market” vehicles)

- Vehicles older than 24 model years

- Vehicles with altered drivelines or bodies, or illegal or non-functioning emissions equipment

- Vehicles subject to recall or investigation by a government agency

- Commercial vehicles, motorcycles, RVs, boats, planes

- Vehicles with bonded titles

- Exotic Vehicles

- Vehicles without a valid Vehicle Identification Number (VIN)

- Current model year (or newer) vehicles

- Vehicles that have over 300,000 miles on the odometer

- Vehicles registered at an auto auction or offered for sale through any wholesale channel within the past 45 days

- Vehicles valued at less than $1,000

VinFast’s autonomous driving system is a cooperation between VinFast and ZF, one of Germany’s leading automotive software and hardware suppliers. The VinFast system builds on a product already deployed in several commercial vehicles, with state-of-the-art Artificial Intelligence (AI) technology proven over millions of miles of real-world roads. 
 
The testing is thoroughly evaluated, using millions of different test scenarios in both simulated and real-world environments to minimize risks for customers. This involves unit testing in development, simulation testing on software (SIL), simulation testing on hardware (HIL), system integration testing, testing on test tracks (Proving Ground), and testing on the real road (Fleet Testing). 

We use the most modern technologies and equipment available for the testing of VinFast’s autonomous driving systems.

Yes, this is a requirement by NHTSA for all electric vehicles.

Every VinFast vehicle is built to protect by including a full range of safety features and smart design like head-up display to keep your eyes on the road, and a high-end digital security system to alert emergency services when in an accident.

If you’re in an emergency, you can easily press the Emergency SOS button to reach first responders and summon help in no time.

Drivers and passengers have dual-stage front-facing, middle, knee, side impact, and seat-mounted side airbags.

The VinFast VF 8 and VinFast VF 9 are both designed to meet the highest safety criteria set by prominent regional and international evaluation programs such as ASEAN NCAP, EURO NCAP, and NHTSA.

The VinFast safety rating is proven with the VF e34 achieving 4-star ASEAN NCAP certification.

Learn more about the VinFast safety rating and features.

Yes, it is safe to leave your electric vehicle plugged in overnight for charging. EVs are equipped with built-in safety features to prevent overcharging and protect the battery. Additionally, most charging stations are equipped with safety mechanisms to shut off power in the event of an issue.

Yes, electric vehicles can be safely charged in inclement weather conditions. The charging ports and cables are designed to withstand rain and snow, but it is always a good idea to keep them dry when possible.