VinFast Faq VinFast Faq

Frequently Asked Questions

Battery Charging and Range
How long do I have to wait for a battery to charge, home vs. charger station?

The time to charge a battery depends on the size of the battery and the charger's capacity to charge the battery.  Here's what to expect:

- A good general guideline is to expect 3-4 miles of range added to the battery per hour if using a level 1 charger connected to the standard household 120 VAC outlet.
- If using a level 2 charger connected to a 240 VAC outlet, expect to see about 24-25 miles of range added to the battery per hour.

How is range determined on the battery? How is it calculated?

Typical EV vehicle efficiency results in approximately 3-4 miles per KW. Our battery modules range in size from 86 KW to 95 KW. Assume that modest efficiency of 3 - 4 miles per KW multiplied by the number of KW in the pack, 86 KW, results in an anticipated range of 258 miles to 344 miles. The driving route and driver's driving style positively and negatively affect these values.

Is range impacted by running the HVAC controls? What other things can drain my battery?

Yes, anything in the vehicle that requires electrical power will impact the range of the vehicle. HVAC, vehicle lighting, AV sound system and Smart Services activity will impact the range.  Our target estimates include standard usage.

How long should I expect the battery to last? How many charging cycles do I have when I get the car new?

VinFast is offering a Batter Subscription Program for our customers which means that VinFast is always responsible for the battery’s quality, for the whole life of the batteries. Customers will not have to pay for battery replacement when battery’s charging capacity gets below 70%.

Can we charge VinFast vehicle at Tesla station?

Currently, Tesla charging stations are only for Tesla vehicles. Should there be a change in the future, we will advise you.  Note that there is a push from the government to require Tesla to open the stations up to other EVs but nothing has materialized at this time.

Does VinFast have its own charging station network?

We are currently working with all the leading charging networks in the US including EVgo, ChargePoint, Volta and Electrify America. 

Another endeavor currently underway is the creation of a "Plug and Charge" experience for our customers. One example of "Plug and Charge" will be the use of a VinFast App, where customers can search for and navigate to charging stations. The charging stations will recognize the VinFast vehicles and handle the payments without having to take extra steps like using QR codes or credit cards. 

VinFast always aims to create great customer experiences and we are working hard to achieve that.  

What happens if I fully discharge the battery down to 0%? Will I still be able to charge it again?

Yes, we have built in safeguards to maintain the health of the battery, you can use up all available range and fully re-charge it.

Can I swap out my battery even though it's a lease?

Yes, the battery can be swapped out by our qualified service technicians if the performance of the battery is compromised.

Do you have options to buy the vehicle and battery to avoid the Battery Subscription?

No, we are only offering the Battery Subscription. There are four reasons why a  Battery Subscription is beneficial to a customer. The main tenants of the program are: 

- Reduced cost of the vehicle, allowing more customers to get into or switch EVs.
- Reduced cost of the vehicles of approximately 15 to 20 thousand dollars.
- Reduces overall spending; the average buyer owns a vehicle from three to six years, with this plan you will spend less overall.
- Eliminates all risks associated to the battery. Clients will never have to worry about replacing a 15 or 20 thousand dollar battery.

What if I live in a multifamily unit building with underground or detached parking?

It's possible that your building could install a level two charger, however if this proves a challenge many EV owners use public charging. Check with your building owner/manager or HOA and otherwise direct people to resources such as plugshare.com, Electrify America, EV Hub etc.

Smart Services, ADAS and Convenience
What are the ADAS features on VinFast cars, that are different / superior compared with competitors in each segment?

VinFast offers highway driving assist, auto lane-changing assist, onramp and offramp assist, cruise assist, collision warning, fully automated parking assist, remote parking and summon mode.

Will the ADAS and Smart Service features introduced by VinFast at CES this year be available immediately upon delivery or will they be updated gradually?

Most smart service features will be available upon delivery at Start of Production (SOP). Some features will be implemented remotely (FOTA-Firmware Over-The-Air) after.

Could you give more details about the services and infotainment system that VinFast will deploy? What value will those features bring?

In addition to popular entertainment features such as listening to music via Bluetooth and using third-party applications, VinFast’s car models will be equipped with connectivity features such as Mobile Home, Mobile Office, In-Car Shopping and In-Car Entertainment.

What are Smart Services?

Smart Services are services enabled through the use of a wireless modem in the vehicle. Services include features such as remote vehicle control, added telemetry data and premium features such as web browsing, wi-fi hotspot, streaming video or voice recognition-based assistants.

What is the cost of Smart Services and do they cost more?

The cost of Smart Services is still being determined but will be available initially as a free trial period and then available as a subscription service thereafter.

We will have different service packages available for subscription.

What is Invisible Service?

Invisible Service is a suite of remote services including our Infotainment packages and our Smart Services technologies.

Does VinFast offer auto pilot?

Yes, VinFast will offer auto pilot features - advanced automatic emergency braking, automatic emergency steering, emergency lane keeping and highway autopilot (Level 2).  In the future we will also provide ADAS updates, such as highway pilot and traffic jam pilot.

How will replacement parts for VinFast electric vehicles be produced and supplied?

VinFast has established strategic partnerships with suppliers and partners to build a sustainable supply chain. VinFast and suppliers make long-term supply plans, share information, and collaborate to solve problems when problems arise in the spirit of win-win relationships. VinFast will take care of customers outside the showroom and service network through their Mobile Service team. In providing the best convenient and satisfying services to customers, all ranges of VinFast electric vehicles will be equipped with the "Invisible Service" suite with Remote Diagnostics.

What are some of the added conveniences I can expect with a VinFast EV?

VinFast vehicles will include:
- Heads-up display
- Phone mirroring on the touch screen
- Apple Car Play and Android Auto
- Power adjustable front seats
- Keyless entry
- Multi-function steering wheel controls

Tax Credits and Buying & Leasing
How do EV tax credits work?

Currently there is an available $7500 Federal Tax Incentive. There are limitations based on income and we recommend that you visit IRS.gov to learn more.

Will you offer vehicle leasing?

We are currently working on different lease programs and will announce them once we have more detail. We do anticipate having purchasing and leasing options at launch, however there are no additional details regarding the lease program at this time.

Vehicle Reservation, Ordering, Delivery and Warranty
How long does it take to receive my vehicle after order?

Our goal is to begin delivering the VF8 as early as November 2022. Once you place your final order, your client advisor will be able to give you an estimate of delivery.  Note that final dates will be announced.

What happens if the car I want is not available? Can I get a refund?

The VinFirst reservation program is 100% refundable.

Can I order a vehicle online? Can I configure a vehicle online?

VinFast is a direct-to-consumer automaker, and you can fully purchase your vehicle online with one of our Virtual Client Advisors. You can configure and purchase online, over the phone, via video chat or in person at a local VinFast Customer Store.

When will my car be available? How will I be notified about availability?

As part of the VinFirst reservation program, you will receive regular updates on your vehicle’s build timing and availability. All reservation holders will receive updates when the vehicle is built, shipped, arrived and under inspection, and finally when it's passed inspection and ready for delivery.

I don’t live in the US or Canada. Can I still get a VinFast car? Do you ship cars to anywhere in the US?

We are starting with sales in the state of California and will look to expand our markets in the coming months and years to other locations in North America.

When can I test drive the vehicle?

We do not have a specific time frame but if you sign up to receive more information we will reach out when test drives become available later this summer and schedule one for you.

What is the confirmed timeframe for a finalized vehicle?

The VF8 and VF9 will be available toward the end of 2022. The VF6 and VF7 will be available in 2023.  We have our first pre-production prototypes built and they are currently undergoing testing and validation. We should have production spec vehicles toward the fall timeframe.

Is there a warranty with my car?

VinFast will replace any battery that falls below 70% of its original capacity via our unique battery subscription program. Along with the battery subscription program, all VinFast vehicles will include a 10 year or 125,000 miles bumper to bumper warranty, providing peace of mind for VinFast clients.

VinFast Safety
Have your vehicles been safety tested in the US?

Vehicle safety testing is currently underway in the US by accredited agencies. 

What historical data and/or testing models do you have that show VinFast's vehicles are safe for consumers?

Safety is our top priority. In early 2021, VinFast was honored by ASEAN NCAP as a car company with a high commitment to safety, a testament to our efforts to bring high safety features to all our electric vehicle models. 
 
 During product development, VinFast uses both simulated testing and the most stringent testing procedures for prototypes and components during all stages of development. Our EVs are developed in collaboration with leading partners such as Magna Steyr, Edag and Tata Technologies. 
 
 We expect to achieve NHTSA and EURO NCAP 5-star standards for VF8, VF9 and our other electric vehicle models. 

How extensively have you tested your autonomous driving systems?

VinFast’s autonomous driving system is a cooperation between VinFast and ZF, one of Germany’s leading automotive software and hardware suppliers. The VinFast system builds on a product already deployed in several commercial vehicles, with state-of-the-art Artificial Intelligence (AI) technology proven over millions of miles of real-world roads. 
 
The testing is thoroughly evaluated, using millions of different test scenarios in both simulated and real-world environments to minimize risks for customers. This involves unit testing in development, simulation testing on software (SIL), simulation testing on hardware (HIL), system integration testing, testing on test tracks (Proving Ground), and testing on the real road (Fleet Testing). 

We use the most modern technologies and equipment available for the testing of VinFast’s autonomous driving systems.

Will the vehicle (VF 9) be equipped with a fuse type of device to quickly disconnect the HV circuit in the event of a collision/impact?

Yes, this is a requirement by NHTSA for all electric vehicles.

Battery Charging and Range
How long do I have to wait for a battery to charge, home vs. charger station?

The time to charge a battery depends on the size of the battery and the charger's capacity to charge the battery.  Here's what to expect:

- A good general guideline is to expect 3-4 miles of range added to the battery per hour if using a level 1 charger connected to the standard household 120 VAC outlet.
- If using a level 2 charger connected to a 240 VAC outlet, expect to see about 24-25 miles of range added to the battery per hour.

How is range determined on the battery? How is it calculated?

Typical EV vehicle efficiency results in approximately 3-4 miles per KW. Our battery modules range in size from 86 KW to 95 KW. Assume that modest efficiency of 3 - 4 miles per KW multiplied by the number of KW in the pack, 86 KW, results in an anticipated range of 258 miles to 344 miles. The driving route and driver's driving style positively and negatively affect these values.

Is range impacted by running the HVAC controls? What other things can drain my battery?

Yes, anything in the vehicle that requires electrical power will impact the range of the vehicle. HVAC, vehicle lighting, AV sound system and Smart Services activity will impact the range.  Our target estimates include standard usage.

How long should I expect the battery to last? How many charging cycles do I have when I get the car new?

VinFast is offering a Batter Subscription Program for our customers which means that VinFast is always responsible for the battery’s quality, for the whole life of the batteries. Customers will not have to pay for battery replacement when battery’s charging capacity gets below 70%.

Can we charge VinFast vehicle at Tesla station?

Currently, Tesla charging stations are only for Tesla vehicles. Should there be a change in the future, we will advise you.  Note that there is a push from the government to require Tesla to open the stations up to other EVs but nothing has materialized at this time.

Does VinFast have its own charging station network?

We are currently working with all the leading charging networks in the US including EVgo, ChargePoint, Volta and Electrify America. 

Another endeavor currently underway is the creation of a "Plug and Charge" experience for our customers. One example of "Plug and Charge" will be the use of a VinFast App, where customers can search for and navigate to charging stations. The charging stations will recognize the VinFast vehicles and handle the payments without having to take extra steps like using QR codes or credit cards. 

VinFast always aims to create great customer experiences and we are working hard to achieve that.  

What happens if I fully discharge the battery down to 0%? Will I still be able to charge it again?

Yes, we have built in safeguards to maintain the health of the battery, you can use up all available range and fully re-charge it.

Can I swap out my battery even though it's a lease?

Yes, the battery can be swapped out by our qualified service technicians if the performance of the battery is compromised.

Do you have options to buy the vehicle and battery to avoid the Battery Subscription?

No, we are only offering the Battery Subscription. There are four reasons why a  Battery Subscription is beneficial to a customer. The main tenants of the program are: 

- Reduced cost of the vehicle, allowing more customers to get into or switch EVs.
- Reduced cost of the vehicles of approximately 15 to 20 thousand dollars.
- Reduces overall spending; the average buyer owns a vehicle from three to six years, with this plan you will spend less overall.
- Eliminates all risks associated to the battery. Clients will never have to worry about replacing a 15 or 20 thousand dollar battery.

What if I live in a multifamily unit building with underground or detached parking?

It's possible that your building could install a level two charger, however if this proves a challenge many EV owners use public charging. Check with your building owner/manager or HOA and otherwise direct people to resources such as plugshare.com, Electrify America, EV Hub etc.

Smart Services, ADAS and Convenience
What are the ADAS features on VinFast cars, that are different / superior compared with competitors in each segment?

VinFast offers highway driving assist, auto lane-changing assist, onramp and offramp assist, cruise assist, collision warning, fully automated parking assist, remote parking and summon mode.

Will the ADAS and Smart Service features introduced by VinFast at CES this year be available immediately upon delivery or will they be updated gradually?

Most smart service features will be available upon delivery at Start of Production (SOP). Some features will be implemented remotely (FOTA-Firmware Over-The-Air) after.

Could you give more details about the services and infotainment system that VinFast will deploy? What value will those features bring?

In addition to popular entertainment features such as listening to music via Bluetooth and using third-party applications, VinFast’s car models will be equipped with connectivity features such as Mobile Home, Mobile Office, In-Car Shopping and In-Car Entertainment.

What are Smart Services?

Smart Services are services enabled through the use of a wireless modem in the vehicle. Services include features such as remote vehicle control, added telemetry data and premium features such as web browsing, wi-fi hotspot, streaming video or voice recognition-based assistants.

What is the cost of Smart Services and do they cost more?

The cost of Smart Services is still being determined but will be available initially as a free trial period and then available as a subscription service thereafter.

We will have different service packages available for subscription.

What is Invisible Service?

Invisible Service is a suite of remote services including our Infotainment packages and our Smart Services technologies.

Does VinFast offer auto pilot?

Yes, VinFast will offer auto pilot features - advanced automatic emergency braking, automatic emergency steering, emergency lane keeping and highway autopilot (Level 2).  In the future we will also provide ADAS updates, such as highway pilot and traffic jam pilot.

How will replacement parts for VinFast electric vehicles be produced and supplied?

VinFast has established strategic partnerships with suppliers and partners to build a sustainable supply chain. VinFast and suppliers make long-term supply plans, share information, and collaborate to solve problems when problems arise in the spirit of win-win relationships. VinFast will take care of customers outside the showroom and service network through their Mobile Service team. In providing the best convenient and satisfying services to customers, all ranges of VinFast electric vehicles will be equipped with the "Invisible Service" suite with Remote Diagnostics.

What are some of the added conveniences I can expect with a VinFast EV?

VinFast vehicles will include:
- Heads-up display
- Phone mirroring on the touch screen
- Apple Car Play and Android Auto
- Power adjustable front seats
- Keyless entry
- Multi-function steering wheel controls

Tax Credits and Buying & Leasing
How do EV tax credits work?

Currently there is an available $7500 Federal Tax Incentive. There are limitations based on income and we recommend that you visit IRS.gov to learn more.

Will you offer vehicle leasing?

We are currently working on different lease programs and will announce them once we have more detail. We do anticipate having purchasing and leasing options at launch, however there are no additional details regarding the lease program at this time.

Vehicle Reservation, Ordering, Delivery and Warranty
How long does it take to receive my vehicle after order?

Our goal is to begin delivering the VF8 as early as November 2022. Once you place your final order, your client advisor will be able to give you an estimate of delivery.  Note that final dates will be announced.

What happens if the car I want is not available? Can I get a refund?

The VinFirst reservation program is 100% refundable.

Can I order a vehicle online? Can I configure a vehicle online?

VinFast is a direct-to-consumer automaker, and you can fully purchase your vehicle online with one of our Virtual Client Advisors. You can configure and purchase online, over the phone, via video chat or in person at a local VinFast Customer Store.

When will my car be available? How will I be notified about availability?

As part of the VinFirst reservation program, you will receive regular updates on your vehicle’s build timing and availability. All reservation holders will receive updates when the vehicle is built, shipped, arrived and under inspection, and finally when it's passed inspection and ready for delivery.

I don’t live in the US or Canada. Can I still get a VinFast car? Do you ship cars to anywhere in the US?

We are starting with sales in the state of California and will look to expand our markets in the coming months and years to other locations in North America.

When can I test drive the vehicle?

We do not have a specific time frame but if you sign up to receive more information we will reach out when test drives become available later this summer and schedule one for you.

What is the confirmed timeframe for a finalized vehicle?

The VF8 and VF9 will be available toward the end of 2022. The VF6 and VF7 will be available in 2023.  We have our first pre-production prototypes built and they are currently undergoing testing and validation. We should have production spec vehicles toward the fall timeframe.

Is there a warranty with my car?

VinFast will replace any battery that falls below 70% of its original capacity via our unique battery subscription program. Along with the battery subscription program, all VinFast vehicles will include a 10 year or 125,000 miles bumper to bumper warranty, providing peace of mind for VinFast clients.

VinFast Safety
Have your vehicles been safety tested in the US?

Vehicle safety testing is currently underway in the US by accredited agencies. 

What historical data and/or testing models do you have that show VinFast's vehicles are safe for consumers?

Safety is our top priority. In early 2021, VinFast was honored by ASEAN NCAP as a car company with a high commitment to safety, a testament to our efforts to bring high safety features to all our electric vehicle models. 
 
 During product development, VinFast uses both simulated testing and the most stringent testing procedures for prototypes and components during all stages of development. Our EVs are developed in collaboration with leading partners such as Magna Steyr, Edag and Tata Technologies. 
 
 We expect to achieve NHTSA and EURO NCAP 5-star standards for VF8, VF9 and our other electric vehicle models. 

How extensively have you tested your autonomous driving systems?

VinFast’s autonomous driving system is a cooperation between VinFast and ZF, one of Germany’s leading automotive software and hardware suppliers. The VinFast system builds on a product already deployed in several commercial vehicles, with state-of-the-art Artificial Intelligence (AI) technology proven over millions of miles of real-world roads. 
 
The testing is thoroughly evaluated, using millions of different test scenarios in both simulated and real-world environments to minimize risks for customers. This involves unit testing in development, simulation testing on software (SIL), simulation testing on hardware (HIL), system integration testing, testing on test tracks (Proving Ground), and testing on the real road (Fleet Testing). 

We use the most modern technologies and equipment available for the testing of VinFast’s autonomous driving systems.

Will the vehicle (VF 9) be equipped with a fuse type of device to quickly disconnect the HV circuit in the event of a collision/impact?

Yes, this is a requirement by NHTSA for all electric vehicles.

Don’t see what you’re looking for?

Please reach out to us via our Contact Us page, and we’ll make sure you get the answers you need.

Contact Us

Join the Charge

Sign up here to find out more about the exceptional features crafted into every VinFast and our mission to drive the world to switch to electric vehicles.

By signing up you agree with the Terms and Conditions and Privacy Policy.

Thank you.

We'll be in touch soon.