Find Answers to All Your FAQs

The time to charge a battery depends on the size of the battery and the charger's capacity to charge the battery.  Here's what to expect:

- A good general guideline is to expect 3-4 miles of range added to the battery per hour if using a level 1 charger connected to the standard household 120 VAC outlet.
- If using a level 2 charger connected to a 240 VAC outlet, expect to see about 24-25 miles of range added to the battery per hour.

Yes, anything in the vehicle that requires electrical power will impact the range of the vehicle. HVAC, vehicle lighting, AV sound system and Smart Services activity will impact the range.  Our target estimates include standard usage.

Yes, we have built in safeguards to maintain the health of the battery, you can use up all available range and fully re-charge it.

Yes, the battery can be swapped out by our qualified service technicians if the performance of the battery is compromised.

It's possible that your building could install a level two charger, however if this proves a challenge many EV owners use public charging. Check with your building owner/manager or HOA and otherwise direct people to resources such as plugshare.com, Electrify America, EV Hub etc.

The City Edition is a limited release VF 8 for VinFirst Pioneer customers only and includes different features, pricing and specs from the standard VF 8. Only 999 models of the City Edition were produced for valued customers.

The City Edition VF 8 has an EPA estimated range of approximately 180 miles. We are offering the VF 8 City Edition to our early reservation holders first, as we are only planning limited production. The VF8 City Edition is available with battery inclusive pricing only.

VinFast offers highway driving assist, auto lane-changing assist, onramp and offramp assist, cruise assist, collision warning, fully automated parking assist, remote parking and summon mode.

Most smart service features will be available upon delivery at Start of Production (SOP). Some features will be implemented remotely (FOTA-Firmware Over-The-Air) after.

In addition to popular entertainment features such as listening to music via Bluetooth and using third-party applications, VinFast’s car models will be equipped with connectivity features such as Mobile Home, Mobile Office, In-Car Shopping and In-Car Entertainment.

Smart Services are services enabled through the use of a wireless modem in the vehicle. Services include features such as remote vehicle control, added telemetry data and premium features such as web browsing, wi-fi hotspot, streaming video or voice recognition-based assistants.

Yes, VinFast will offer auto pilot features - advanced automatic emergency braking, automatic emergency steering, emergency lane keeping and highway autopilot (Level 2).  In the future we will also provide ADAS updates, such as highway pilot and traffic jam pilot.

VinFast has established strategic partnerships with suppliers and partners to build a sustainable supply chain. VinFast and suppliers make long-term supply plans, share information, and collaborate to solve problems when problems arise in the spirit of win-win relationships. VinFast will take care of customers outside the showroom and service network through their Mobile Service team. In providing the best convenient and satisfying services to customers, all ranges of VinFast electric vehicles will be equipped with the "Invisible Service" suite with Remote Diagnostics.

VinFast vehicles will include:
- Heads-up display
- Phone mirroring on the touch screen
- Apple Car Play and Android Auto
- Power adjustable front seats
- Keyless entry
- Multi-function steering wheel controls

We are currently working on different lease programs and will announce them once we have more detail. We do anticipate having purchasing and leasing options at launch, however there are no additional details regarding the lease program at this time.

VinFast is a direct-to-consumer automaker, and you can fully purchase your vehicle online with one of our Virtual Client Advisors. You can configure and purchase online, over the phone, via video chat or in person at a local VinFast Customer Store.

VinFast will replace any battery that falls below 70% of its original capacity via our unique battery subscription program. Along with the battery subscription program, all VinFast vehicles will include a 10 year or 125,000 miles bumper to bumper warranty, providing peace of mind for VinFast clients.

Transparency – Our trade offer is non-negotiable and your vehicle will be valued by the Kelly Blue Book Instant Cash Offer program, a popular and trusted source for vehicle valuation, to provide an accurate trade value

Convenient – VinFast will handle title re-assignment and payoff, leaving you  to enjoy your new VinFast vehicle

Timing – Never go a day without a car as you trade in your vehicle when you pick up your new VinFast vehicle*

Your vehicle will be valued by the Kelly Blue Book Instant Cash Offer program, a widely used source of vehicle valuation, to provide you with the most accurate trade value.

Yes. We will accept all vehicles for trade-in unless they are on the ineligibility list set forth below

You may be eligible to trade in your vehicle if you are still making finance payments. If you are actively financing your vehicle, please reach out to a VinFast representative to discuss prior to initiating the trade process.

You may be eligible to trade in your vehicle if you are still making lease payments, however some lessors impose restrictions on allowing active leases to be bought out by a third-party. If you are planning on trading in your leased vehicle, contact your lender to verify any third-party buyout restrictions and a VinFast representative to discuss prior to initiating the VinFast vehicle order and trade in process.

​​​​​Vehicles must be properly titled in the United States to be eligible for trade in.

If you are trading in a vehicle that is titled in another person’s name, you must transfer the vehicle title of ownership to your name before your delivery appointment. If not, the legal owner on the title will need to be physically present at delivery to sign over the vehicle.

Vehicles not originally built for the United States market or that were imported illegally or outside of official manufacturer channels (i.e., Canadian vehicles, “gray market” vehicles)

Vehicles older than 24 model years

Vehicles with altered drivelines or bodies, or illegal or non-functioning emissions equipment

Vehicles subject to recall or investigation by a government agency

Commercial vehicles, motorcycles, RVs, boats, planes

Vehicles with bonded titles

Exotic Vehicles

Vehicles without a valid Vehicle Identification Number (VIN)

Current model year (or newer) vehicles

Vehicles that have over 300,000 miles on the odometer

Vehicles registered at an auto auction or offered for sale through any wholesale channel within the past 45 days

Vehicles valued at less than $1,000

VinFast’s autonomous driving system is a cooperation between VinFast and ZF, one of Germany’s leading automotive software and hardware suppliers. The VinFast system builds on a product already deployed in several commercial vehicles, with state-of-the-art Artificial Intelligence (AI) technology proven over millions of miles of real-world roads. 
 
The testing is thoroughly evaluated, using millions of different test scenarios in both simulated and real-world environments to minimize risks for customers. This involves unit testing in development, simulation testing on software (SIL), simulation testing on hardware (HIL), system integration testing, testing on test tracks (Proving Ground), and testing on the real road (Fleet Testing). 

We use the most modern technologies and equipment available for the testing of VinFast’s autonomous driving systems.

Yes, this is a requirement by NHTSA for all electric vehicles.