Find Answers to All Your FAQs

The time to charge a battery depends on the size of the battery and the charger's capacity to charge the battery. Here's what to expect:

- A good general guideline is to expect 3-4 miles of range added to the battery per hour if using a level 1 charger connected to the standard household 120 VAC outlet.

- If using a level 2 charger connected to a 240 VAC outlet, expect to see about 24-25 miles of range added to the battery per hour.

Yes, anything in the vehicle that requires electrical power will impact the range of the vehicle. HVAC, vehicle lighting, AV sound system and Smart Services activity will impact the range. Our target estimates include standard usage.

Yes, we have built in safeguards to maintain the health of the battery, you can use up all available range and fully re-charge it.

Yes, the battery can be swapped out by our qualified service technicians if the performance of the battery is compromised.

It's possible that your building could install a level two charger, however if this proves a challenge, many EV owners use public charging. Check with your building owner/manager or HOA or look at additional information provided by plugshare.com, Electrify America, EV Hub etc.

VinFast offers a complimentary ADAS package that includes Highway, Traffic Jam Assist (level 2), cruise assist, lane assist, collision warning.

Most smart service features will be available upon delivery. Some features will be implemented remotely through FOTA (Firmware Over The Air) updates after.

In addition to popular entertainment features such as listening to music via Bluetooth and using third-party applications, VinFast’s car models will be equipped with connectivity features such as Mobile Home, Alexa Virtual Assistance, Apple Carplay, Android Auto, and In-Car Entertainment.

VF Connect packages are the smart services packages, inlcuding free  VF Standard Connect and subcription offering to  VF Pro Connect and VF Prime Connect, enabled through the use of a wireless modem in the vehicle. Services include features such as remote vehicle control, added telemetry data and premium features such as web browsing, wi-fi hotspot, streaming video or voice recognition-based assistants. Customers can choose the right plan based on their needs amongst three plans.

Yes, VinFast will offer auto pilot features - advanced automatic emergency braking, automatic emergency steering, emergency lane keeping, highway pilot and traffic jam pilot (Level 2). In the future we will also provide additional ADAS updates, such as Smart Parking Assist and Auto Lane Change Assist.

VinFast has established strategic partnerships with suppliers and partners to build a sustainable supply chain. VinFast and suppliers make long-term supply plans, share information, and collaborate to solve problems when they arise in the spirit of win-win relationships. VinFast will take care of customers outside the showroom and service network through their Mobile Service team. In providing the best convenient and satisfying services to customers, all ranges of VinFast electric vehicles will be equipped with the ability to provide Remote Diagnostics.

VinFast vehicles will include:

- Heads-up display

- Phone mirroring on the touchscreen

- Apple Car Play and Android Auto

- Power adjustable front seats

- Keyless entry

- Multi-function steering wheel controls

- Interior ambient light

We offer flexible leasing options with both 36 and 48 month terms for the VF 8

If you are a California resident, you can fully purchase your vehicle online with one of our Virtual Client Advisors. You can configure and purchase online, over the phone, via video chat or in person at a local VinFast Customer Store.

All VinFast vehicles will include a 10 year or 125,000 mile bumper to bumper warranty and a 10 year or unlimited mile battery warranty, providing peace of mind for VinFast clients.

Transparency – Our trade offer is non-negotiable and your vehicle will be valued by the Kelly Blue Book Instant Cash Offer program, a popular and trusted source for vehicle valuation, to provide an accurate trade value

Convenient – VinFast will handle title re-assignment and payoff, leaving you  to enjoy your new VinFast vehicle

Timing – Never go a day without a car as you trade in your vehicle when you pick up your new VinFast vehicle*

Your vehicle will be valued by the Kelly Blue Book Instant Cash Offer program, a widely used source of vehicle valuation, to provide you with the most accurate trade value.

Yes. We will accept all vehicles for trade-in unless they are on the ineligibility list set forth below

You may be eligible to trade in your vehicle if you are still making finance payments. If you are actively financing your vehicle, please reach out to a VinFast representative to discuss prior to initiating the trade process.

You may be eligible to trade in your vehicle if you are still making lease payments, however some lessors impose restrictions on allowing active leases to be bought out by a third-party. If you are planning on trading in your leased vehicle, contact your lender to verify any third-party buyout restrictions and a VinFast representative to discuss prior to initiating the VinFast vehicle order and trade in process.

​​​​​Vehicles must be properly titled in the United States to be eligible for trade in.

If you are trading in a vehicle that is titled in another person’s name, you must transfer the vehicle title of ownership to your name before your delivery appointment. If not, the legal owner on the title will need to be physically present at delivery to sign over the vehicle.

Vehicles not originally built for the United States market or that were imported illegally or outside of official manufacturer channels (i.e., Canadian vehicles, “gray market” vehicles)

Vehicles older than 24 model years

Vehicles with altered drivelines or bodies, or illegal or non-functioning emissions equipment

Vehicles subject to recall or investigation by a government agency

Commercial vehicles, motorcycles, RVs, boats, planes

Vehicles with bonded titles

Exotic Vehicles

Vehicles without a valid Vehicle Identification Number (VIN)

Current model year (or newer) vehicles

Vehicles that have over 300,000 miles on the odometer

Vehicles registered at an auto auction or offered for sale through any wholesale channel within the past 45 days

Vehicles valued at less than $1,000

VinFast’s autonomous driving system is a cooperation between VinFast and ZF, one of Germany’s leading automotive software and hardware suppliers. The VinFast system builds on a product already deployed in several commercial vehicles, with state-of-the-art Artificial Intelligence (AI) technology proven over millions of miles of real-world roads. 
 
The testing is thoroughly evaluated, using millions of different test scenarios in both simulated and real-world environments to minimize risks for customers. This involves unit testing in development, simulation testing on software (SIL), simulation testing on hardware (HIL), system integration testing, testing on test tracks (Proving Ground), and testing on the real road (Fleet Testing). 

We use the most modern technologies and equipment available for the testing of VinFast’s autonomous driving systems.

Yes, this is a requirement by NHTSA for all electric vehicles.