Vouchers will expire if not redeemed by midnight PST on December 31, 2023. In the event of a return of a vehicle purchase made using a Voucher, the value of the Voucher will be deducted from any refund amount that may be granted. Possession of a Voucher does not guarantee that a VinFast vehicle will be available for the Voucher holder to purchase.
A Voucher may only be used once and only in conjunction with the purchase of a new VinFast vehicle from VinFast and not for any other goods or services, including but not limited to a battery lease. Vouchers may be redeemed only upon a VinFast vehicle purchase. It is the Voucher owner’s responsibility to present the Voucher at the time of vehicle purchase.
Vouchers are non-refundable and cannot be redeemed for cash, consolidated to a new voucher, or replaced after expiration. Vouchers are not legal tender, account cards, credit or debit cards or securities. Unused values will not be attributed to any transactions after the Voucher expiration date.
Vouchers cannot be replaced if lost or stolen. VinFast shall not be responsible for the loss of any Vouchers or any losses or damages suffered by the bearer of a Voucher arising from or in connection with the loss or usage of a Voucher. Vouchers are for personal use only and accordingly, VinFast shall not be liable for any business losses, including loss of profits, business, revenue, goodwill, saving, or anticipated savings (whether direct or indirect). VinFast shall not be liable for any indirect or consequential losses howsoever caused.
VinFast reserves the right to cancel a Voucher if VinFast deems such action necessary. In such a case, VinFast may provide a replacement Voucher of equivalent value unless VinFast suspects fraud or bad faith actions in relation to the original Voucher.
Vouchers may be transferred prior to vehicle purchase as a “Bundle” in conjunction with a transfer of the corresponding vehicle reservation and upon validation by VinFast. The External Equipment Voucher and Installation Credit Voucher are separately transferable once activated after vehicle purchase. As the Public Charging Voucher and Vehicle Equipment Voucher are vehicle-specific, they become non-transferable upon vehicle purchase. Upon any transfer, all the transferor’s rights in the transferred Vouchers will immediately cease.
VinFast shall not be liable for any delay or failure to perform if such delay or failure is due to any cause or circumstances beyond VinFast’s reasonable control.
VinFast may at its discretion vary or replace these Terms from time to time.