Connected Services Agreement

The terms and conditions of this Connected Services Agreement, together with any documents they expressly incorporate by reference (these “Terms”) are between VinFast Auto, LLC and its affiliates (collectively, “VinFast” or “we” or “us”) and you. These Terms govern your use and access to the connected vehicle services and applications (including the VinFast App, defined below) that VinFast makes available or provides to you from time to time in connection with your use of your VinFast vehicle, as further described below (the “Services”). THESE TERMS ARE LEGALLY BINDING.

 

Please read these Terms and the Privacy Policy  carefully before you click the “I agree” button. By clicking on the “I agree” button and/or using the Services, you acknowledge and agree that (i) you have read and agree to these Terms and the Privacy Policy on behalf of yourself and any other operators of your vehicle; (ii) you are at least eighteen (18) years of age (or the applicable age of majority in your jurisdiction); (iii) you are competent to enter into binding agreements; (iv) you are not prohibited from using the Services under applicable law; and (v) you agree to use the Services in accordance with these Terms. To accept these Terms, click on the “I agree” button. If you do not agree to these Terms, you must not click the “I agree” button or use the Services.

 

THESE TERMS CONTAIN A PROVISION THAT GENERALLY REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS AND CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. PLEASE SEE CLAUSE 10 FOR MORE INFORMATION.

 

THE SERVICES INVOLVE THE COLLECTION OF PERSONAL DATA, INCLUDING VEHICLE GEOLOCATION, AND DRIVER BEHAVIOR INFORMATION. THESE TERMS INCORPORATE BY THIS REFERENCE THE Privacy Policy.

 

These Terms shall enter into force upon your acceptance and shall remain in force until terminated by you or by us in accordance with these Terms.

 

  1. GENERAL INFORMATION; SERVICES
    • The Services may be used by you for lawful purposes only.
    • We reserve the right to alter the content of these Terms, at any time, without prior notice, by publishing an updated version of these Terms on https://vinfastauto.us/connected-services-agreement or by updating the Terms viewable on your online VinFast Account. By continuing to use the Services after an update to these Terms has been published, you acknowledge your acceptance of the updated Terms. If you do not wish to accept the updated Terms, you must cease use of the Services.
    • The Services are intended for use by persons whose permanent place of residence is in the United States of America or its territories, or for Business Users (as defined below) whose place of business is in the United States of America or its territories, and who are either the owner of the vehicle (i.e., the person to whom the VinFast vehicle is registered with the applicable state governmental authority) with which the Services are to be used or are authorized by the owner to use the vehicle and the Services.
    • The Services may be activated or used by natural or legal persons acting in their commercial or professional capacities (“Business Users”).

 

  1. ACTIVATING SERVICES
    • To activate the Services for a vehicle, you must create a valid online account associated with the vehicle (your “VinFast Account”). You can obtain more information in the User Portal. The Services cannot be activated for a vehicle until the vehicle is connected to your VinFast Account.
    • You are responsible for all use of the Services by and through anyone who accesses the Services through your VinFast Account. If you authorize anyone that is under 18 years old to use the Services, they may only use the Services under your supervision.
    • You also may operate and use certain components or features of the Services via VinFast’s mobile application (the “VinFast App”) on a compatible mobile device. Changes made to your mobile device (e.g. updates to the operating system) may affect the functionality of the VinFast App. You are solely responsible for ensuring that your mobile device remains compatible with the VinFast App. You can uninstall the VinFast App by following the instructions provided by the mobile device manufacturer or operating system provider.
    • The Services may include certain information, services and features that are provided by third parties. We have no control over such third parties or the information, services or features that they provide, and accept no responsibility for them or for any loss or damage that may arise from your use of or reliance on them. If you decide to use such information, services and features, you do so entirely at your own risk and subject to any terms and conditions that the applicable third parties require.

 

  1. SYSTEM REQUIREMENTS
    • The Services or individual features of the Services may not be available in all vehicle models or in all geographic locations. Some components or features of the Services may require additional optional equipment in the vehicle. Availability of the Services is dependent on mobile connectivity and vehicle capability. The Services may be unavailable or interrupted from time to time for a variety of reasons, such as limited network coverage.
    • The Services are intended for use only with the factory configuration of the applicable vehicle and may not operate correctly or at all in vehicles “upfitted” with any aftermarket features, configuration or parts. VinFast has no responsibility or liability arising out of any incompatibility of the Services with “upfitted” vehicles or aftermarket components or parts.

 

  1. YOUR USE OF THE SERVICES
    • Upon your acceptance of these Terms, we hereby grant you a royalty-free, non-exclusive, non-transferable, non-sublicensable, personal, limited, revocable right to install and use the Services during the term of these Terms and subject to the terms and conditions set out herein.
    • You agree not to use the Services:
  • in any unlawful manner, for any unlawful or criminal purpose, in any manner inconsistent with these Terms, or in any manner that creates damage or inconvenience to any third party;
  • in a way that conflicts with applicable laws or regulations, including but not limited to laws on intellectual property rights or traffic regulations;
  • in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users, or restrict or inhibit any other users from using the Services; or
  • in a way resulting in the Services being damaged, disabled, or in any other way impaired or that results in any viruses, worms, malware, spyware, Trojan horses or other malicious code or programs that may damage the operation being introduced in the Services.
    • In addition to any other user restrictions as provided for under these Terms and except as expressly permitted under these Terms, you shall not:
  • copy, reproduce, republish, reuse, upload, post, transmit or distribute any content presented in or provided by the Services, including without limitation for public or commercial purposes;
  • rent, lease, sub-license, loan, distribute or sell/re-sell or exploit the Services (including source code); or
  • make alterations to, or modifications of the whole or any part of the Services, or
  • disassemble, decompile, decode, reverse-engineer or create derivative works based on the whole or any part of the Services.
    • You further represent and warrant that:
  • Your profile data, specifically the name, address, email address, mobile phone number, and date of birth you provided to VinFast and entered in your VinFast Account, are valid and correct. You shall inform VinFast of any changes to this data without undue delay.
  • You will keep your VinFast Account information and password secret, and you will notify VinFast immediately of any unauthorized use of your VinFast Account or password by using the channels listed below.
    • You are responsible for all activities that occur under your VinFast Account.
    • You are liable to VinFast for any loss or damage arising from the violation of the obligations under these Terms in accordance with applicable laws.
    • If you use the Services in a way that violates the Terms, you agree to defend, indemnify, and hold harmless the VinFast Parties (as defined below) from and against any claims, damages, expenses, losses, and liabilities resulting from your breach of these Terms.
    • If you allow another driver to use the vehicle, you are responsible for informing the other driver about the Services and these Terms, including our Privacy Policy.
    • The Services may allow you to post comments, images, or other content (“Posted Content”). You are responsible for the Posted Content that you post to, including its legality, reliability, and appropriateness. By posting Posted Content via the Services, you grant us the right and license to use, modify, reproduce, and distribute such Posted Content on and through the Services, consistent with our Privacy Policy for purposes of providing the Services. You retain any and all of your rights to any Posted Content you submit, post or display on or through the Services and you are responsible for protecting those rights. You represent and warrant that: (i) the Posted Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Posted Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
    • VinFast may offer certain services and features offered by third parties (“Third Party Services”). Third Party Services may be subject to additional terms or conditions, including terms and conditions entered into solely between owners and the providers of Third Party Services. VinFast cannot guarantee the performance, reliability, or security of Third Party Services and is not responsible for any losses or damages arising from the use of Third Party Services.
    • Prior to selling, transferring, or otherwise losing ownership of the vehicle, you must notify us and terminate your account associated with the Services.

 

  1. FEES; PAYMENT

VinFast may offer certain services or features for a fee (“Paid Services”). Paid Services may be subject to additional terms or conditions, including but not limited to terms and conditions regarding payment, duration of services, recurring payments, refunds, and termination provisions.

 

  1. TERM AND TERMINATION
    • In the event of a termination of these Terms, the Services will be deactivated in the affected vehicles. Your VinFast Account shall continue to exist even after the termination of these Terms until it is deleted by you.
    • All provisions of these Terms which by their nature survive termination or expiration, shall survive termination or expiration of these Terms, including Section 10.
    • We reserve the right to temporarily deactivate or suspend the Services in our sole discretion.

 

  1. DISCLAIMER AND WARRANTIES
    • YOU HEREBY EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON AN “AS IS” AND “WHERE AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE HEREBY DISCLAIM (ON BEHALF OF VINFAST AND ANY OF OUR SERVICE PROVIDERS) ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF SATISFACTORY QUALITY, ACCESSIBILITY OR FITNESS FOR A PARTICULAR PURPOSE, INTEGRATION AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. WITHOUT LIMITATION TO THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKE NO REPRESENTATION OF ANY KIND THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.
    • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE HELD LIABLE IF THE SERVICES SHOULD BE UNAVAILABLE, INACCESSIBLE OR INTERRUPTED, AND YOU WILL NOT BE ENTITLED TO ANY KIND OF COMPENSATION FOR ANY UNAVAILABILITY OF THE SERVICES OR ANY SECURITY VIOLATIONS OR BREACHES THAT MAY OCCUR FROM TIME TO TIME ON THE SERVICES. In addition, we reserve the right to, at any time, modify, update, upgrade and/or shut down, temporarily or permanently, the Services (or any part thereof).
    • YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THE AVAILABILITY OF THE SERVICES IS EXPRESSLY CONTINGENT ON THE LIMITATIONS AND DISCLAIMERS CONTAINED HEREIN. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE, OR ANY OF OUR AFFILIATES (OR OUR OR THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, OFFICERS AND SHAREHOLDERS) (COLLECTIVELY, “VINFAST PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, PERSONAL INJURY, INFORMATION OR BUSINESS INTERRUPTION) RESULTING FROM, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE SERVICES OR OUT OF OR IN CONNECTION WITH THESE TERMS. IN ADDITION TO THE TERMS SET FORTH HEREIN, IN NO EVENT SHALL ANY VINFAST PARTIES BE LIABLE FOR ANY ERRORS, INACCURACIES, OMISSIONS OR OTHER DEFECTS ON THE SERVICES. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND SHALL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    • These limitations of liability apply not only to you, but to anyone using the Services through your account (whether or not authorized).
    • THE FOREGOING LIMITATIONS DO NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

 

  1. INTELLECTUAL PROPERTY RIGHTS

We, or our third-party licensors or service providers, reserve and shall retain ownership of any and all rights in and to the Services, and any trademarks, logos, copyrights, patents, and other intellectual property rights used in connection with the Services, unless otherwise explicitly set forth in these Terms. Consequently, nothing in these Terms shall be construed as a transfer or grant of any intellectual property rights (i) in and to the Services or (ii) otherwise held or controlled by us, our affiliates or third parties engaged by us, except in respect of the limited right to use such intellectual property rights as explicitly set out herein.

 

  1. PRIVACY AND USER DATA
    • You acknowledge that in order for you to be able to fully use the Services, we may need to use automatic means to collect information about your use of the Services, and you may be required to provide certain information about yourself as a condition of downloading, installing, or using the Services (collectively, “User Data”). We may also transfer the User Data you have made available to VinFast to third parties in order to fulfill the purposes described in the Privacy Policy, to the extent that the User Data includes personal data or personal information. VinFast acts in accordance with all applicable data protection regulations.
    • All User Data VinFast collects through or in connection with the Services is subject to the Privacy Policy, to the extent it includes personal data or personal information. By providing User Data through the Services, you consent to all actions taken by VinFast with respect to your information in compliance with the Privacy Policy, including the use of User Data, in whole or in part, for the purposes described in these Terms, the Our understanding is the next stage will be acceptance of the Connected Services Agreement, or in other disclosures that may be presented to you).
    • VinFast does not claim any right of ownership in any User Data, and nothing in these Terms restricts any rights that you may have to use such User Data. However, by accepting these Terms, downloading, installing or using the Services, or otherwise providing or making User Data available to VinFast through the Services, you hereby grant VinFast a non-exclusive, transferable, perpetual, sub-licensable, worldwide, royalty-free license to use, copy, modify, and distribute such User Data for the purposes defined by VinFast from time to time, including for (i) the purposes of operating and providing the Services, (ii) VinFast’s business development purposes, (iii) statistical purposes (iv) compliance with law, court order, or similar process, (iv) the purposes set forth in the Privacy Policy; and (v) other purposes set forth in disclosures that may be presented to you.
    • You agree that we may install over-the-air software updates, including automatic firmware and software updates, to the vehicle and the Services. You also agree that we may automatically retrieve information from the vehicle, as described in our Privacy Policy. You are not entitled to receive any software updates and some Services may not be available during software updates.
    • If you are a Business User, you hereby consent on behalf of yourself, and on behalf all of your business’ employees, agents, contractors and other persons accessing or using the Services, to VinFast’s use of any data collected pursuant to or in association with the Services to: send electronic communications, fulfill customer requests, make the customer experience more customer friendly and personalized, contact the customer if necessary, improve the Services, market to the Customer where permitted by law, comply with legal requirements, and achieve the purposes disclosed in the Privacy Policy. The Business User agrees to provide any notice and obtain, record, and maintain any consents or authorizations that may be required by law to authorize VinFast’s collection, use, disclosure, and other processing of personal information. Business Users are solely responsible for informing all drivers of their vehicles and all users of Services of the full nature and scope of the Services, including, but not limited to, any Services that collect data, track the location of the vehicle or monitor the vehicle status or operation or the driver’s activities while operating the vehicle.

 

  1. DISPUTE RESOLUTION; GOVERNING LAW
    • ANY DISPUTE OR CLAIM ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THESE TERMS (WHETHER FOR BREACH OF CONTRACT, TORTIOUS CONDUCT OR OTHERWISE) SHALL, TO THE EXTENT PERMITTED BY LAW, BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF CLAIMS QUALIFY. YOU ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT AND MUST FOLLOW THE TERMS OF USE AS A COURT WOULD. ARBITRATION SHALL BE CONDUCTED IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION’S COMMERCIAL ARBITRATION RULES, IF APPLICABLE, THE SUPPLEMENTARY PROCEDURES FOR THE RESOLUTION OF CONSUMER RELATED DISPUTES. CONSOLIDATED OR CLASS ACTION ARBITRATIONS SHALL NOT BE PERMITTED.
    • ARBITRATION HEARINGS SHALL BE HELD IN THE STATE OF CALIFORNIA. IF THIS LOCATION IS NOT CONVENIENT FOR YOU, YOU SHALL INFORM VINFAST. VINFAST WILL WORK WITH YOU TO DETERMINE A MUTUALLY CONVENIENT LOCATION. ANY DISAGREEMENTS REGARDING THE LOCATION IN WHICH ARBITRATION HEARINGS WILL BE HELD SHALL BE SETTLED BY THE ARBITRATOR.
    • IF YOU ARE NOT A BUSINESS USER AND INITIATE ARBITRATION, YOUR ARBITRATION FEES WILL BE LIMITED TO THE FILING FEE SET FORTH IN AAA’S CONSUMER ARBITRATION RULES. FOR DISPUTES NOT INVOLVING BUSINESS USERS REGARDLESS OF WHO INITIATES ARBITRATION, VINFAST WILL PAY THE CUSTOMER’S SHARE OF ARBITRATION FEES (NOT INCLUDING THE CUSTOMER’S ATTORNEYS’ FEES) UP TO A MAXIMUM OF $2,500. IF THE ARBITRATOR RULES AGAINST VINFAST, IN ADDITION TO ACCEPTING WHATEVER RESPONSIBILITY IS ORDERED BY THE ARBITRATOR, VINFAST WILL REIMBURSE THE CUSTOMER’S REASONABLE ATTORNEYS’ FEES AND COSTS UP TO A MAXIMUM OF $5,000, REGARDLESS OF WHO INITIATED THE ARBITRATION, UNLESS THE CUSTOMER IS A BUSINESS USER OR THE ARBITRATOR FINDS SOME OR ALL OF THE CUSTOMER’S CLAIMS TO BE FRIVOLOUS OR TO HAVE BEEN BROUGHT IN BAD FAITH. IN ADDITION, IF THE ARBITRATOR RULES IN THE PROVIDER’S FAVOR, THE PROVIDER WILL NOT SEEK REIMBURSEMENT OF THE PROVIDER’S ATTORNEYS’ FEES AND COSTS, REGARDLESS OF WHO INITIATED THE ARBITRATION, UNLESS THE CUSTOMER IS A BUSINESS USER OR THE ARBITRATOR FINDS SOME OR ALL OF THE CUSTOMER'S CLAIMS TO BE FRIVOLOUS OR TO HAVE BEEN BROUGHT IN BAD FAITH.
    • To help resolve any issues promptly and directly, you and VinFast agree to begin any arbitration within one year after a claim arises; otherwise, the claim is waived.
    • The arbitrator’s decision will be conclusive and binding and may be entered as a judgment in any court of competent jurisdiction.
    • For claims that Clause 1 does not require to be resolved by arbitration, each party waives any objection to the laying of the venue of any legal action brought under or in connection with the subject matter of these Terms in the Federal or state courts sitting in the State of California, and agrees not to plead or claim in such courts that any such action has been brought in an inconvenient forum. NOTHING HEREIN SHALL BE CONSTRUED TO PRECLUDE ANY PARTY FROM SEEKING INJUNCTIVE RELIEF IN THE STATE AND FEDERAL COURTS LOCATED IN THE STATE OF California.
    • The Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflicts of law principles.

 

  1. MOBILE APPLICATION TERMS
    • Apple. This provision only applies in respect of the version of the VinFast App used on devices of Apple, Inc. These Terms are an agreement between you and VinFast. Apple has no responsibility for the VinFast App or its content, including in respect of claims of intellectual property infringement, product liability or that the VinFast App does not conform with applicable law. To the maximum extent permitted by applicable law, Apple provides no warranty in respect of the VinFast App and has no obligation to provide support in respect of the VinFast App. All claims in respect of the VinFast App must be directed to us and not to Apple. Your use of the VinFast App must be in compliance with the App Store Terms of Service, and you may only use the VinFast App on an iPhone or iPod or iPad that you own or control as permitted by such terms. In the event the VinFast App fails to conform to the warranty set forth herein, you may notify Apple, and Apple will refund the purchase price for the VinFast App to you. Apple shall be a third party beneficiary of this Agreement with the right to enforce this Agreement against you.
    • This provision only applies in respect of a version of the VinFast App that you download, access, and/or use from the Google online store (“Google-Sourced Software”): (i) you acknowledge that these Terms are between you and us only, and not with Google, Inc. (“Google”); (ii) your use of Google-Sourced Software must comply with Google’s then-current Google online store Terms of Service; (iii) Google is only a provider of the online store where you obtained the Google-Sourced Software; (iv) we, and not Google, are solely responsible for our Google-Sourced Software; (v) Google has no obligation or liability to you with respect to Google-Sourced Software or these Terms; and (vi) you acknowledge and agree that Google is a third-party beneficiary to these Terms as it relates to our Google-Sourced Software.
  2. ELECTRONIC COMMUNICATIONS. We may communicate with you via various channels, including by issuing notifications in the VinFast App or by sending you email. You consent to receive such notices and agree that any such notices that we send you shall be legally effective when sent. You agree that any notices sent by us by e-mail satisfy any legal requirement that the notices be provided in writing. If you do not agree, do not accept these Terms. You may have the right to withdraw your consent to receiving certain electronic communications, and, when required by law, we will provide you with paper copies of all documents and records upon request. You may do so by contacting us at the channels provided under the “Contact Details” section at the end of these Terms. To receive or access the notices we send via e-mail, you must have Internet access and a computer or device with a compatible web browser. You will also need software capable of viewing files in Portable Document format (“PDF”). To retain the notices we send you, your device or computer must have the ability to download and store electronic communications, including PDF files. By accepting these terms, you verify that you are able to receive, access, and retain the notices we may send. You may change your e-mail address for notification purposes at any time by contacting us at the channels provided under the “Contact Details” section at the end of these Terms.
  3. MISCELLANEOUS
    • If any provision of these Terms is found to be illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms will continue in full force and effect.
    • These Terms, including the policies and other documents referenced herein, constitute the entire agreement between you and VinFast with respect to the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Services.
    • Certain features, products, services, or offers may be subject to additional terms that supplement and form part of these Terms. If the additional terms contain provisions conflicting with provisions in these Terms, the additional terms shall prevail to the extent of the conflict.
    • No failure to exercise, and no delay in exercising, on the part of you or VinFast, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.
    • VinFast may modify these Terms at any time. To the extent permitted by law, such changes will be effective immediately upon being posted here or at such later time as we may specify. Your continued use of the Services after such posting will indicate your acceptance of the modified Terms.

 

  1. CONTACT DETAILS

If you have any questions or concerns regarding the Services, you may contact us by using the below contact information:

VinFast Auto, LLC, 12777 W. Jefferson Boulevard, Suite A-101, Los Angeles, CA 90066

1-833-846-8255 [email protected]

*Charges for use of a landline or mobile phone charges may apply

User Portal

NOTICE TO CALIFORNIA RESIDENTS - Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information: the provider of the Services is VinFast Auto, LLC. To file a complaint regarding the Services or to receive further information regarding use of the Services, send a letter to the above address or contact VinFast Auto, LLC via e-mail at [email protected] with “California Resident Request” as the subject line. You may also contact the Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento CA 95834 or by telephone at (800) 952-5210.